Payment

We only accept Paypal. It is the easiest and safest mean of payment for international orders. If you do not have a Paypal account, this is not a problem. You can also pay by Paypal without having to create an account and using your credit card. Click here if you want to know how to pay with PayPal, without opening an account. The payment system by Paypal is a secure and secure system.

Shipping

International orders will be sent via registered mail with Los Correos de Mexico which requires a signature upon delivery. Your order may take between 3 to 6 weeks to reach you depending on the amount of packages the post offices and the customs will have to deal with.

During certain periods of the year such as holidays, bank holidays or Christmas season, you may experience a delay on the delivery due to the high traffic of packages in Customs, bad weather and other factors. Unfortunately, there is nothing we can do about it.

If your order is made to order, your package will ship once your jewel will be ready. We generally need 5 days to complete an order before shipping.

For International shipments (outside Mexico), there may be duties and/or taxes imposed by the destination country upon delivery. It is the buyer's responsibility to check this information before ordering as we cannot be held responsible for knowing all the taxes for every country in the world. This is humanly not possible. Thank you for your understanding.

Refunds

All personalized or custom made pieces sales are final. They are not refundable (except if the jewel is damaged or defective).

All the items are made with care and with high quality. However if you find that your item is damaged or defective upon receipt, we will gladly repair or exchange it for you once we will receive the item back. You must contact us at contact@emmanuelleguyon.com within 3 days of receipt of your order. No returns will be accepted without prior authorization

Please contact us if you have any question, we will be happy to help you.