Sending and receiving my jewelry order

How long does it take to receive my order?

The delivery times for our jewelry typically range from 2 to 6 weeks for standard shipping. Any package sent from abroad must go through the customs of each respective country. It is not possible to predict how long your package will be held by customs.

Most of the time, the delays are very short. However, it is possible that your package may be held for a month or even a little longer by French (or other) customs. This is completely normal. The detention of a package is random.

Do you send packages from France?

No, we do not send any packages from France. As we mention in every jewelry description, we are based in Mexico and the shipment is made from this country.

Does my package come with a tracking number?

Yes, all our packages are sent with a tracking number that you can follow on the Mexican postal service websites, and then on your country’s postal service website. When we send your jewelry, we will provide you with the Mexican postal service website for tracking up to your country’s customs. Then, your national postal service takes over. This will allow you to track the progress of your package at every step of the delivery process, and ensure that your jewelry arrives safely and within the expected time frame.

I can no longer track my package after it leaves Mexico, why?

This is completely normal. When a package goes through customs, it is no longer traceable. The control is done internally by customs. The control process is done twice, once in the country of departure, and once in the country of arrival. Your package will reappear on your post’s tracking once it has been released by the customs of your country.

The slowness or speed of this processing is inherent to each customs according to its own controls.

I’ve been waiting for my package for a month and still have not received it, what can I do?

If you have not received your package after a month, please contact us. We will file an inquiry with our local post office. This inquiry takes several weeks. At the end of this inquiry, we will offer you several solutions depending on your personal case.

It is important to note that delivery times can be affected by various factors, including customs checks, weather conditions, and unforeseen delays. We thank you for your patience and understanding.

Do you send via Express shipping?

Yes, we offer an express shipping option for our jewelry internationally. You will find this option on the cart page, at the bottom of your order. Click on the menu to add the express shipping option fee to your cart. If you live in a country other than France or the United States, please contact us so that we can give you an estimate of the express shipping fees for your country. This option will allow you to receive your jewelry more quickly, usually within a few business days, and to track its delivery more accurately with a tracking number.

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Our work as a jeweler

Where is your studio?

Our workshop is located in Oaxaca de Juarez, Oaxaca, Mexico, where we currently reside. All our packages are sent from Mexico by the Mexican postal service "Los Correos de Mexico". We chose this location for its rich artisanal and cultural heritage, which inspires us in the creation of our jewelry. Additionally, the Oaxaca region is renowned for its talented artisans and high-quality materials.

Do you make custom orders?

Custom orders delight us. They often allow us to discover styles that we would not have otherwise realized, and sometimes to challenge ourselves technically. We are always delighted to collaborate with our clients to create unique and tailor-made pieces that perfectly match their tastes and needs.

Send us your request and we will study your project. We will respond to you if we can manufacture and work on your order, or not. We do everything we can to meet your expectations.

Find all the details on the following link: custom jewelry. We look forward to working with you to create the jewelry of your dreams.

What metal do you use to make your jewelry?

Our jewelry is primarily made of 925 sterling silver. We manufacture our 925 sterling silver, which is an alloy of 92.5% pure silver and 7.5% pure copper. Our 925 sterling silver only contains these two metals for which we try to use only recycled supply. This way, we guarantee the quality of our production and contribute to the social well-being of Mexico and the planet.

We sometimes stray a little by using copper, brass, and gold. The first two because we love these metals and their colors. As for gold, it is a significant material investment, which we use sparingly.

We are proud of our commitment to sustainability and environmental responsibility, and we strive to minimize our impact on the planet while creating high-quality jewelry.

How come your jewelry is not cheaper whereas you live in Mexico?

Silver metal is also expensive to purchase as a raw material regardless of the country. Despite Mexico being the world’s leading producer, silver metal is not cheaper there; it follows the international market price. The same goes for gold.

If your silver jewelry is inexpensive, ask yourself questions about its quality.

Do you make your own jewelry or does a local artisan make the work for you?

We have noticed that in recent years, it has become very trendy for foreigners to buy local crafts or have pieces made by local artisans, with the aim of reselling them at a profit and staying to live in Mexico. This trend is particularly visible in the jewelry sector, where many online shops offer handmade creations from various regions of Mexico.

However, this is not the case for our company. Since 2009, we have been making our own jewelry. Emmanuelle, our founder, is passionate about jewelry and spends most of her time in our workshop, where she creates and manufactures silver jewelry. We use pure silver granules that we melt ourselves, and we take care of all the stages of production, from the initial design to the shipping of the jewelry by post.

We are proud of our artisanal approach and our commitment to the quality and authenticity of our creations. We do not just do marketing, but we fully invest ourselves in each piece we make. Our passion for manual work and creation is what motivates us every day, and we are happy to be able to share our love for craftsmanship with our customers.

Do you sell in local stores?

In addition to our website, we are pleased to work with local shops in Oaxaca de Juarez, Oaxaca, Mexico. These partnerships allow us to make our products more accessible to our local customers. If you are in the area, we encourage you to visit these shops to discover our range of products and to support local businesses.

Do you sell in stores abroad?

We’re sorry, but we don’t have any retail locations at the moment. However, if you’re interested in a collaboration or discussing the possibility of opening a retail location in your area, please feel free to contact us. We’re always looking for new opportunities to expand our presence and would be happy to explore possibilities with you.

Do you only sell your jewelry at retail?

Yes, we only sell our jewelry at retail. Each piece is a unique creation, designed and handcrafted. We do not mass-produce or produce in large quantities, as we believe in the value of craftsmanship and quality. Each piece is carefully crafted, one by one, to ensure customer satisfaction and to make each piece a work of art in its own right. We are proud of our artisanal approach and are committed to offering our customers quality jewelry that lasts over time.

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Care of your jewelry

I tried to clean my jewelry with chlorine but it oxidized. Why?

The reaction of high-quality 925 sterling silver with chlorine is a natural chemical reaction that can cause tarnishing or blackening of your silver jewelry. When you wear your silver jewelry in the pool or clean it with bleach, the chlorine in the water can react with the silver and cause this oxidation. That’s why it’s important to take care of your silver jewelry and clean it regularly with suitable products.

You can find our tips for cleaning your silver jewelry on our dedicated page.

My sterling silver jewelry does not blacken or oxidize with chlorine, why?

If your silver jewelry does not tarnish when in contact with chlorine, there could be several factors at play. Firstly, it is important to ensure that your jewelry is indeed made of 925 sterling silver. Sometimes, jewelry sold as silver may actually be Tibetan silver or German silver, which are not pure silver alloys. These metals may not react to chlorine in the same way as 925 sterling silver, which could explain why your jewelry does not tarnish.

Additionally, even if your jewelry bears a 925 hallmark, this does not necessarily guarantee the quality of the metal. Some manufacturers may use 925 hallmarks without control or certification, meaning that the metal used in your jewelry may not be of the expected quality.

Finally, it is also possible that your jewelry has been treated with a protective coating or varnish that shields it from tarnishing or oxidation. This could explain why your jewelry does not tarnish when in contact with chlorine.

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Order a jewel

I am an anxious person and I am not sure about purchasing in your shop?

We understand that purchasing products from abroad can raise concerns, especially if you are naturally anxious. We respect your emotions and want you to feel comfortable and confident in your purchasing decision. If you have doubts or concerns, it may be best to explore options closer to home that may better meet your needs and provide you with more reassurance.

We prefer to decline an order rather than see you experience stress or uncertainty during the waiting process. We appreciate your understanding and encourage you to explore other options that may better align with your expectations and comfort level.

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Ordering a ring

I would like to buy a ring but I do not know my size, what can I do?

If you do not know your exact finger size, it is highly recommended that you visit a professional jeweler who can accurately measure your finger. Alternative measuring methods, such as using ribbons or measuring rings, can be inaccurate and lead to size errors.

Each ring we make is unique and handmade, and we want to ensure that you receive a ring that fits you perfectly from the start. It would be disappointing for you to receive a ring that does not fit and have to have it resized, which can result in additional costs and additional waiting time.

We therefore strongly recommend that you visit a jeweler to get an accurate measurement of your finger size before placing an order. This will ensure that you receive a ring that fits you perfectly and that you are fully satisfied with your purchase.

I received my ring but it is too big/small, what can I do?

If you have received your ring and it is too big or too small, we understand that this can be disappointing. That’s why we insist on knowing your exact finger size before proceeding with the manufacturing of your jewelry. This allows us to minimize the risk of errors and provide you with a product that fits you perfectly from the start.

However, if your ring does not fit your size, there are several solutions to remedy this problem. First, you can return the ring to us to be adjusted to the correct size. This will require additional work on your ring, which will be charged at 15 euros, as indicated in our terms of sale. The return costs with tracking number to us are at your expense, as well as the return costs to you. It is important to take into account the additional time that this implies with the sending and the return.

If time is not an issue for you, we will be happy to help you solve this problem and send you back your adjusted ring.

However, if you prefer not to return your ring, you can also turn to a jeweler near you who can perform this work with the utmost care.

Do not hesitate to contact us so that we can find the best solution to your problem and ensure your complete satisfaction.

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